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FAQs

FAQs Frequently asked
questions

Why do you offer a FREE Quote and Design service?

Making a substantial investment in your home should inspire confidence. We believe that experiencing our services firsthand is crucial before making a decision. That’s why we offer a Free Design and Quotation service, allowing you to work with us without any initial commitment. We believe strongly in our staff, our quality and our reputation, and we hope you can see why Canberra has trusted us for so many years.

I want to renovate my kitchen. How do I start?

The best way to start is to visit our Fyshwick showroom. There is no booking necessary and you’ll be able to talk one on one with one of our showroom consultants. You’ll also be able to explore the extensive range of options we have available. You can also call us during business house on 02 6239 2944 and speak with one of our consultants over the phone.

Do I need to know what I want before I start?

It doesn’t matter if you don’t know exactly what you want straight away. Our interior designers will work with you, no matter what stage you are at in creating your new kitchen. We will collaborate with you, providing guidance and advice until you are completely happy with your kitchen design, as well as your choice of finishes and appliances. After that, we will provide you with a written quote. Once you have accepted the quote, we can start transforming your kitchen.

What happens after I accept the quote?

Our Project Manager will meet with you to do a ‘check measure’ – which is a final measurement of your kitchen before it is made. They will explain the process to you in detail, and answer any questions you may have. We will then start building your kitchen in our workshop in Fyshwick. Your kitchen will begin to be installed approximately 3-4 weeks after the check measure takes place. Our Project Manager will inspect your kitchen at each stage of the project and have ongoing meetings with you to make sure you are 100% happy.

Do you organise all tradespeople or can I organise my own?

That is completely up to you. We can organise and project-manage all tradespeople for you, or we can work with the tradespeople you have organised. We are happy to be as involved as you would like us to be.

How long does the average kitchen renovation take?

Depending on the materials you select, your complete kitchen renovation could take about 1 to 3 weeks. If you have chosen laminate bench tops and a tiled splashback for example, your kitchen should only take around 1 week to complete, and it will be ready for use within 3 days of work commencing. If you’ve chosen stone bench tops instead, you kitchen could take around 2 weeks to complete and will be ready for use within 8 working days.

How will the zero Silica ban affect me and my kitchen?

The zero Silica ban aims to improve health and safety standards by reducing exposure to harmful substances in various materials, including benchtops. This has had a significant impact on the building industry. Here at The Kitchen Company, we are leading the way in supporting and delivering the latest products on the market. Please read our blog (below) to find out out more information.

What are the payment terms?

We require a 30% deposit upon acceptance of your quote and a 60% progress payment at the cabinetry installation date. You will be invoiced the final 10% once our team and our contracted tradespeople (excluding glass splashbacks) have completed their work.

Do you sell appliances?

While we don’t sell appliances directly, we’re proud to showcase a selection of appliances, including sinks and taps, from Winning Appliances. These high-quality items represent just a glimpse of what you can find at their Kingston showroom.

Can I purchase or supply my own appliances?

We are more than happy to design a custom built kitchen to suit any appliances you have purchased as well as any other specifications you may have.

Has The Kitchen Company won any awards?

We haven’t had time to enter any award competitions, we’ve been too busy focusing on creating outstanding kitchens for our clients. We understand winning awards can be a great honour, but we are confident that our customer service, design and workmanship do more for our reputation than any award ever could.

Use our free quote and design service

Our wonderful team of Interior Designers are mindful of your investment and truly listen to your needs, so they can create a space that works for you and a kitchen you love to spend time in.

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Contact us today and start transforming the heart of your home.

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